I am ecstatic you are here! Let's build the community connections together.
The Process to Serve You
01
Fill out application, sign contract and pay
I accept submissions on a rolling basis. You will hear back in 2-5 business days with a contract or follow-up questions. The contract proposal sent via email is valid for five days. Contract and payment must be completed before work is performed.
Refund policy: Once payment is received, the service is not refundable. You can email mel@museumextraordinary.com when the contract is sent and you choose not to move forward.
02
Regular Communication begin!
On the client portal you and I will message away! Any photos or videos should not have people in it I will message back regularly, 2 business days max wait. The longer wait may be if I am creating a video for you to see the approach or tool that can be used.
Refund policy: Once payment is received, the service is not refundable. You can email mel@museumextraordinary.com when the contract is sent and you choose not to move forward.
03
Regular Messaging Concludes
We have thirty days of strategy and goal-oriented messaging! If day 30 is on a weekend or a US federal holiday it would be the following business day.
You will have support after the thirty days, but it must be in the scope of the original project. Ex. You may ask follow-up questions about a strategy or tool I discussed about during our second week communicating. You cannot ask me to help plan a separate event. The time clock for my response would be 2-5 business days.